Account and data
How to request deletion of your account and associated personal data.
To request deletion, email info@juliaapp.com.co from the email address associated with your account. Use the subject “Julia Practice account deletion” and include your account email address in the message.
We may ask you to verify that you own the account before processing the request. You do not need to explain why you want your account deleted.
After your request is verified, Julia Practice will delete your account and associated personal data, including account details and user content such as conversations, except for information we are required or legally permitted to retain.
Some records may be retained when necessary to meet legal obligations, resolve disputes, enforce agreements, or protect the service. Backup copies may take additional time to expire under their normal retention cycle.
Deleting your Julia Practice account does not cancel a subscription purchased through Apple or another provider. Cancel that subscription through the provider where you purchased it.
Para solicitar la eliminación de tu cuenta y de los datos personales asociados, escribe a info@juliaapp.com.co desde el correo electrónico vinculado a tu cuenta. Incluye tu correo de cuenta y el asunto “Solicitud de eliminación de cuenta Julia Practice”. Podremos pedirte una verificación razonable de identidad antes de tramitar la solicitud.
Eliminaremos la cuenta y los datos asociados, incluidas las conversaciones, salvo la información que debamos o podamos conservar por obligaciones legales, resolución de disputas o seguridad. Las copias de respaldo pueden tardar más en vencer según su ciclo normal de conservación.
Eliminar tu cuenta no cancela una suscripción contratada mediante Apple u otro proveedor; debes cancelarla con el proveedor correspondiente.
See our Privacy Policy for more information about data handling, retention, and privacy requests.
