Welcome
Welcome to Julia App. These Terms of Service (“Terms”) govern your access to and use of
Julia App and the software, content, features, mobile applications, websites, and related
services offered through our website and mobile applications (collectively, the “Services”).
Please read these Terms carefully before using the Services.
The terms “Julia App,” “we,” “us,” and “our” refer to the company or legal entity
identified above. The term “device” refers to any device used to access the Services,
including computers, smartphones, tablets, and other connected devices. The terms “you”
and “user” refer to the person who accesses or uses the Services.
By creating an account, downloading the application, accessing the website, purchasing a
subscription, or otherwise using the Services, you agree to be bound by these Terms and
by all applicable laws, rules, and regulations. If you do not agree to these Terms, you
must not use the Services.
All correspondence, notices, support requests, or questions about these Terms should be
sent to: info@juliaapp.com.co.
Please note: these Terms may contain a binding arbitration clause and a class action
waiver. To the extent permitted by applicable law, disputes related to these Terms or
your use of the Services may be resolved by final and binding arbitration instead of in
court.
1. Our Services
Julia App provides emotional wellness resources through text, audio, voice, interactive
exercises, guided activities, and other digital tools. The Services may include reflective
conversations, cognitive and emotional support exercises, journaling, role play,
educational content, and related features.
1.1 Medical Disclaimer
Julia App provides software and content designed to support mood, reflection, emotional
wellbeing, self awareness, and personal development. Julia App is not a healthcare
provider, medical provider, mental health clinic, emergency service, or medical device
unless specifically stated in a separate written agreement and approved under applicable
law. The Services do not replace a physician, psychologist, psychiatrist, therapist,
counselor, or any other qualified healthcare professional.
Julia App does not diagnose, treat, cure, or prevent any disease, condition,
mental health disorder, or medical condition. Any content generated by the Services is for
informational and supportive purposes only. You should always seek advice from a
qualified professional regarding medical, psychological, psychiatric, or therapeutic
questions.
1.2 Emergencies
The Services are not intended for emergencies. If you believe you have a medical or
mental health emergency, you should immediately contact local emergency services, go to
the nearest emergency room, or contact a qualified crisis service in your country.
If you are considering suicide, self harm, harming another person, or you feel that you
may be a danger to yourself or others, you must stop using the Services immediately and
contact emergency medical personnel, police, a crisis hotline, or another appropriate
emergency resource.
1.3 Modifications to the Services
We reserve the right to modify, suspend, restrict, replace, or discontinue the Services,
or any part of the Services, at any time with or without notice, subject to applicable
law. We will not be liable to you or to any third party for any modification, suspension,
interruption, or discontinuation of the Services.
2. Membership and Subscriptions
2.1 Becoming a Member
You may be required to create an account and become a Julia App member to access some or
all features of the Services. When you register, you agree to provide true, accurate,
current, and complete information and to keep your account information updated.
Registration data and other personal information are handled according to our Privacy
Policy.
2.2 Account Security
You are responsible for maintaining the confidentiality of your username, password,
device access, biometric access, and account credentials. You are responsible for all
activities that occur under your account. You agree to notify us immediately of any
unauthorized use of your account or any other security breach. We are not responsible for
losses caused by your failure to protect your account.
2.3 Membership Features
As a Julia App member, you may receive access to features, content, activities, and
functions that are not available to nonmembers. By creating an account, you may opt in to
receive service messages, product updates, support communications, surveys, and marketing
communications where permitted by law. You may unsubscribe from commercial emails by
following the unsubscribe instructions included in those emails.
Memberships, accounts, and subscriptions are personal to you and may not be transferred,
sold, exchanged, rented, or assigned without our prior written consent.
2.4 Subscription Programs
Julia App may offer free access, paid access, monthly plans, annual plans, in app
purchases, trial periods, promotional offers, or other subscription programs. The
specific features included in each plan will be displayed inside the application, on the
website, or in the relevant app store at the time of purchase.
Placeholder subscription structure:
- Free Use: Available with limited access
- Julia App Monthly Plan: Standard monthly membership
- Julia App Annual Plan: Standard annual membership
- Other paid plan or feature: Premium features and extended access
Subscription prices, taxes, billing periods, and available payment methods are shown at
checkout or in the relevant app store. Prices and features may change from time to time,
subject to applicable law and any required notice.
2.5 Maintaining a Paid Subscription
Paid subscriptions may be billed monthly, quarterly, semiannually, annually, or
according to the billing period displayed at checkout. Payments may be processed through
the Apple App Store, Google Play Store, our website, or another authorized payment
processor.
You will have access to paid features only while your paid subscription is active. If your
payment cannot be processed, your access may be suspended, downgraded, or terminated.
Subscription fees may renew automatically until canceled. You must cancel before the
renewal date to avoid being charged for the next billing period.
Subscriptions purchased through Apple or Google must generally be managed, modified, or
canceled through the same app store account used for the purchase. Subscriptions
purchased through our website or other payment processors must be managed according to
the instructions provided at checkout or in your account settings.
2.6 Refunds
All purchases are subject to the refund policy shown at the time of purchase and the rules
of the applicable marketplace or payment processor. Purchases made through the Apple App
Store are subject to Apple’s policies. Purchases made through Google Play are subject to
Google’s policies. Purchases made through our website or other payment processors are
subject to our refund policy and applicable law.
Unless required by applicable law or stated otherwise in writing, digital purchases and
subscription payments are final and nonrefundable. Users in jurisdictions with mandatory
withdrawal or refund rights may have additional rights under applicable law.
2.7 Device Requirements
To use Julia App on a smartphone, tablet, or other device, your device must meet certain
system, operating system, connectivity, and compatibility requirements. These
requirements may be shown on our website, in the application, or in the Apple App Store
and Google Play Store listings.
3. Cancellation of Services
3.1 Cancellation by You
You may cancel your membership or delete your account according to the instructions
available in the app or by contacting us at: info@juliaapp.com.co. Account deletion may
be irreversible and may result in permanent deletion of information associated with your
account, subject to our Privacy Policy, legal obligations, backup retention, and
applicable law.
Canceling your account does not automatically cancel a paid subscription purchased through
a third party marketplace. If you purchased through Apple, Google, or another
third party marketplace, you must cancel the subscription directly through that
marketplace.
3.2 Cancellation by Us
We may suspend, restrict, or terminate your access to the Services if we believe you have
violated these Terms, created risk or legal exposure, engaged in fraud, misused the
Services, harmed another user, attempted to compromise the Services, or violated
applicable law. Suspension or termination may occur immediately and without prior notice
where permitted by law.
4. General Practices Regarding Use and Storage
You acknowledge that we may establish general practices and limits concerning use and
storage of the Services, including limits on message history, uploaded files, account
activity, storage space, retention periods, conversation memory, and other data. We may
modify these practices and limits at any time, subject to applicable law and our Privacy
Policy.
We are not responsible for deletion, failure to store, corruption, or loss of content
except where liability cannot be excluded under applicable law. We may terminate or
restrict inactive accounts according to our policies.
5. Mobile Services
Some Services may be available through mobile devices, including mobile applications,
mobile browsing, push notifications, SMS, MMS, audio functions, uploads, and other mobile
features. Your mobile carrier’s standard charges, data rates, roaming charges, and other
fees may apply.
Some mobile features may be limited or unavailable depending on your device, operating
system, region, carrier, or app store. By using mobile features, you agree that we may
communicate with you through the app, push notifications, SMS, email, or other electronic
methods where permitted by law and according to your notification settings.
If you change or deactivate your telephone number or email address, you agree to update
your Julia App account information so messages and notices are not sent to the wrong
person.
6. Conditions of Use
6.1 User Conduct
You are solely responsible for all information, text, audio, video, images, documents,
prompts, messages, files, photographs, graphics, software, data, or other materials that
you upload, submit, generate, transmit, display, or otherwise use through the Services
(“User Content”).
You agree not to use the Services to upload, generate, request, transmit, or distribute content that:
- infringes any copyright, trademark, privacy, publicity, trade secret, or other rights of another person or entity;
- you do not have the legal right to upload or use;
- contains viruses, malware, spyware, or other harmful code;
- creates a privacy or security risk for any person;
- constitutes spam, unauthorized advertising, scams, pyramid schemes, or unsolicited communications;
- is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, pornographic, hateful, discriminatory, excessively violent, or otherwise objectionable;
- impersonates any person or entity or misrepresents your identity or affiliation;
- uses the Services to impersonate or simulate a real identifiable person without that person’s explicit written consent;
- solicits personal information from anyone under 18;
- harvests or collects contact information from other users without authorization;
- promotes, facilitates, or provides instructions for criminal activity or illegal conduct;
- attempts to obtain access to materials, accounts, systems, or data not intentionally made available through the Services; or
- violates any applicable local, national, or international law or regulation.
You also agree not to interfere with or disrupt the Services, servers, networks, security
systems, authentication systems, payment systems, or any technical infrastructure
connected to the Services.
6.2 International Use and Export Controls
The Services and related software may be subject to export controls, sanctions, and other
laws. You agree to comply with all applicable rules regarding online conduct, acceptable
content, data transmission, import, export, and use of software and services in your
jurisdiction.
6.3 Commercial Use
Unless we expressly authorize otherwise, the Services are for your personal,
noncommercial use. You may not reproduce, duplicate, copy, sell, resell, license,
distribute, exploit, modify, or create derivative works from the Services or any part of
the Services for commercial purposes without our prior written permission.
6.4 Use by Minors
Unless otherwise expressly permitted by us and allowed by applicable law, the Services
are not intended for users under 18 years of age. If you are under 18, you may not use
the Services without any required parental or guardian consent and without compliance
with applicable law.
7. Apple App Store and Google Play Store Legal Information
These Terms apply to your use of all Services, including the iOS application available
through Apple and the Android application available through Google Play. Additional terms
from Apple, Google, or other app marketplaces may also apply.
You and Julia App acknowledge that these Terms are between you and Julia App only, and
not with Apple or Google. Apple and Google are not responsible for the application,
content, maintenance, support, claims, or any other matter related to the Services except
as required by applicable marketplace terms or law.
The application is licensed to you on a limited, nonexclusive, nontransferable,
nonsublicensable basis for personal use in connection with the Services. You agree to
comply with applicable app store terms, device rules, and third party terms that may
apply to your use of the Services.
Apple, Google, and their subsidiaries may be third party beneficiaries of these Terms
where required by their marketplace rules and may have the right to enforce certain
provisions related to their platforms.
8. Intellectual Property Rights
8.1 Service Content, Software, and Trademarks
The Services may contain software, text, graphics, logos, designs, audio, video, images,
features, interfaces, code, databases, content, and other materials protected by copyright,
trademark, patent, trade secret, and other laws (“Service Content”). Except as expressly
permitted by these Terms, you may not copy, modify, scrape, frame, rent, lease, loan,
sell, distribute, reverse engineer, decompile, extract, or create derivative works based
on the Services or Service Content.
The technology and software underlying the Services are owned by Julia App, its affiliates,
licensors, or service providers. All rights not expressly granted are reserved.
The Julia App name, logos, icons, graphics, and related brand elements are trademarks or
service marks of Julia App or its owners. You may not use them without prior written
permission. Other names and logos displayed through the Services may belong to their
respective owners.
8.2 Third Party Material
The Services may include, display, link to, or interact with third party content, services,
software, platforms, payment processors, technology providers, social networks, app
stores, or other resources. We do not control third party materials and
are not responsible for their content, accuracy, policies, availability, security, or
practices.
8.3 User Content Transmitted Through the Services
You represent and warrant that you own or have all necessary rights to submit, upload,
transmit, or use your User Content through the Services. By submitting User Content, you
grant Julia App a nonexclusive, worldwide, royalty free, transferable, sublicensable
license to host, store, process, reproduce, display, transmit, modify, and use your User
Content solely as necessary to operate, improve, provide, secure, and support the
Services, and as described in our Privacy Policy.
Any feedback, comments, suggestions, or ideas you provide about the Services may be used
by Julia App without restriction or compensation, unless otherwise required by law or
agreed in writing.
We may preserve or disclose content if required by law, legal process, government
request, security investigation, enforcement of these Terms, protection of rights, or
protection of users and the public.
8.4 Copyright Complaints
If you believe that your copyrighted work or other intellectual property has been infringed
through the Services, you may send a written notice to our designated contact:
info@juliaapp.com.co.
A copyright notice should include: your signature; identification of the protected work;
identification of the allegedly infringing material and its location; your address,
telephone number, and email address; a statement that you have a good faith belief that
the use is not authorized; and a statement, under penalty of perjury where applicable,
that the information is accurate and that you are the owner or authorized to act on behalf
of the owner.
Mailing address for notices: Please contact us via email at info@juliaapp.com.co for notice related correspondence.
8.5 Counter Notice
If you believe your content was removed or disabled by mistake or misidentification, you
may send a counter notice to: info@juliaapp.com.co. The counter notice should include your
signature, identification of the removed content, the previous location of the content, a
statement of good faith belief that removal was a mistake, and your name, address,
telephone number, and email address.
We may adopt a repeat infringer policy and may suspend or terminate accounts that
repeatedly infringe intellectual property rights or otherwise violate these Terms.
9. Third Party Websites
The Services may provide links or access to websites, services, resources, or content
operated by third parties. We do not control and do not endorse third party sites or
resources. You acknowledge that we are not responsible or liable for any loss, damage,
content, product, service, event, transaction, or practice related to third party websites
or services.
10. Social Networking Services
You may be able to connect or log in to the Services through third party social networking
services or identity providers. If you choose to use these features, the third party
provider may share certain information with us according to your settings and its policies.
We will handle such information according to our Privacy Policy.
Third party social networking services have their own terms, privacy policies, and
practices. We are not responsible for their accuracy, availability, reliability, data
practices, content, or actions. Integrations are provided as a convenience and do not
imply endorsement.
11. Warranty, Indemnity, and Liability
11.1 Indemnity and Release
To the extent permitted by applicable law, you agree to defend, indemnify, and hold
harmless Julia App, its affiliates, officers, directors, employees, contractors, agents,
licensors, and service providers from and against any claims, losses, damages,
liabilities, costs, and expenses, including reasonable attorneys’ fees, arising from or
related to your use of the Services, your User Content, your violation of these Terms,
your violation of law, or your violation of the rights of another person or entity.
11.2 Disclaimer of Warranties
Your use of the Services is at your sole risk. The Services are provided on an “as is” and
“as available” basis. To the maximum extent permitted by law, Julia App disclaims all
warranties of any kind, whether express, implied, statutory, or otherwise, including
warranties of merchantability, fitness for a particular purpose, title,
noninfringement, accuracy, availability, security, and reliability.
Julia App does not warrant that the Services will meet your requirements, be
uninterrupted, timely, secure, error free, accurate, reliable, or free from harmful
components.
11.3 Limitation of Liability
To the maximum extent permitted by law, Julia App will not be liable for any indirect,
incidental, special, consequential, exemplary, or punitive damages, or for loss of
profits, goodwill, use, data, or other intangible losses, whether based on contract,
tort, negligence, strict liability, or any other theory, arising out of or related to the
Services or these Terms.
To the maximum extent permitted by law, Julia App’s total liability for all claims
relating to the Services or these Terms will not exceed the amount you paid to Julia App
in the six (6) months before the claim arose, or one hundred U.S. dollars (US$100),
whichever is greater, unless a different limit is required by applicable law.
Some jurisdictions do not allow certain exclusions or limitations of liability. In those
jurisdictions, the limitations will apply only to the maximum extent permitted by law.
12. Dispute Resolution by Binding Arbitration
12.1 Agreement to Arbitrate
To the extent permitted by applicable law, you and Julia App agree that any dispute,
claim, or controversy arising out of or relating to these Terms, the Services, purchases,
communications, advertising, or the relationship between you and Julia App will be
resolved by final and binding arbitration rather than in court, except where applicable
law provides otherwise or where the claim qualifies for small claims court.
You and Julia App waive the right to a trial by jury and the right to participate in a
class action or representative action to the extent permitted by applicable law.
12.2 Prohibition of Class and Representative Actions
To the extent permitted by law, you and Julia App may bring claims against each other
only on an individual basis and not as a plaintiff or class member in any class,
consolidated, collective, private attorney general, or representative proceeding.
12.3 Pre Arbitration Dispute Resolution
Before starting arbitration, the party seeking relief must first send a written Notice of
Dispute to the other party. Notices to Julia App should be sent to:
info@juliaapp.com.co. The notice should describe the nature and basis of the dispute and
the specific relief requested. The parties will attempt to resolve the dispute informally
within sixty (60) calendar days after the notice is received.
12.4 Arbitration Procedures
Arbitration will be conducted by a neutral arbitrator according to the rules selected by
Julia App and permitted by applicable law, unless the parties agree otherwise in writing.
Arbitration location, language, fees, and procedure should be completed here according to
the company’s jurisdiction and legal counsel: This section should be completed by legal counsel for the applicable jurisdiction.
12.5 Costs of Arbitration
Arbitration fees and costs will be governed by the applicable arbitration rules and
applicable law. Additional cost sharing terms may be inserted here:
This section should be completed by legal counsel for the applicable jurisdiction.
12.6 Confidentiality
To the extent permitted by law, the arbitration proceeding, submissions, evidence,
rulings, decisions, and awards will be confidential except as necessary to enforce an
award, comply with law, or protect legal rights.
12.7 Severability
If any part of this arbitration agreement is found invalid or unenforceable, the remaining
parts will remain in effect to the maximum extent permitted by law, unless the invalid
portion concerns the class action waiver and applicable law requires otherwise.
12.8 Future Changes to Arbitration Agreement
If we make a material change to this arbitration agreement, we may provide notice
according to these Terms. Any rights to reject future changes should be inserted here
according to applicable law and legal counsel: This section should be completed by legal counsel for the applicable jurisdiction.
13. General Conditions
13.1 Termination
We may suspend, restrict, terminate, delete, or deactivate your account or access to the
Services at any time where we believe you violated these Terms, misused the Services,
created risk, engaged in suspected fraudulent or illegal activity, or where required by
law. We may also discontinue all or part of the Services at any time, subject to
applicable law.
13.2 User Disputes
You are solely responsible for your interactions with other users, professionals,
providers, or third parties through or in connection with the Services. Julia App has no
obligation to become involved in disputes between users or between users and third
parties, although we may do so at our discretion.
13.3 Entire Agreement
These Terms, together with the Privacy Policy and any additional terms presented to you
for specific features or purchases, constitute the entire agreement between you and Julia
App regarding the Services and supersede prior agreements regarding the same subject
matter.
13.4 Choice of Law
These Terms will be governed by the laws of the applicable jurisdiction, without regard to
conflict of law principles, unless applicable consumer protection law requires otherwise.
Courts or arbitration location for disputes not subject to arbitration:
The applicable court or arbitration venue should be determined by legal counsel.
If any provision of these Terms is found invalid or unenforceable, the remaining
provisions will remain in full force and effect. Our failure to enforce a provision is not
a waiver. You may not assign these Terms without our prior written consent. We may assign
or transfer these Terms as part of a merger, acquisition, sale of assets, corporate
restructuring, or by operation of law.
Notices to you may be sent by email, regular mail, in app notification, push notification,
website notice, or other legally permitted method.
14. Your Privacy
We respect user privacy. Please review our Privacy Policy for details about how we collect,
use, store, disclose, and protect personal information. By using the Services, you
consent to our collection and use of personal information as described in the Privacy
Policy, subject to applicable law.
Privacy Policy link: Please refer to the Julia App privacy policy page for the latest version.
Questions, Concerns, or Suggestions
Please contact us at: info@juliaapp.com.co to report violations of these Terms, request support, or ask questions about the Services.
Company legal name: Julia App
Address: Please contact us by email for business address details
Telephone: Please contact us by email for telephone details
Email: info@juliaapp.com.co
Website: julia.com.co
